Customer Service
We're here to help you, and we've tried to include the most-commonly-requested
information in this section. If you do not find the information you need,
please do not hesitate to contact us directly.
E-mail us: Fill out our online form and we
will do our best to respond to your inquiry within 24 business hours.
Our normal business hours are 9:00 am to 5:00 pm Eastern Time, Monday
through Friday, excluding holidays.
If you would like to be included in our mailings, for product specials
and new product announcements, click
here.
Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see our return policy for complete details.
Customer Service Menu
How To Order
We offer an easy way to place an order at comfortandgrace!
1) Securely on our web site using industry standard 128-bit encryption
to keep your information confidential
We are pleased to offer you thousands of the finest Christian books and
gifts and we are continually adding new products to
our online store. We have placed the items in various product categories
for your convenience. Because many of the items are typically associated
with more than one category, we've listed some shopping tips below to
help you find what you're looking for, or just for general browsing.
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Shipping & Delivery
Information
Our shipping methods and estimated delivery timeframes are listed below,
followed by our shipping charges.
| Shipping Method |
When in-stock items will arrive |
| Standard shipping |
2-7 business days from the date of shipment.
Books, DVDs and CDs may be shipped separately from the rest of your order and will typically arrive within 7 to 10 days of shipment.
(Monday through Friday only. Do not count weekends or holidays.) |
| 2 Day (See Note 1) |
2 business days from the date of shipment. (Monday through Friday,
do not count weekends or holidays) |
| Next Day * (See Note 1) |
Next business day from the date of shipment. (Monday through Friday,
do not count weekends or holidays) |
| Destinations outside the Contiguous U.S. |
U.S. Parcel Post - Delivery time is influenced by many factors,
including length of time in customs, and therefore cannot be estimated.
|
* Saturday delivery - only available for Next Day option - for additional
$30.00 charge.
Note 1 - Express Orders must be received
by comfortandgrace no later than 12:00 p.m. Eastern Daylight/Standard Time.
All orders submitted after that time will be processed the next BUSINESS
day.
Please note: Items ordered together may not necessarily be shipped together.
Shipping and Handling Charges - Destinations in the Contiguous U.S.
| Retail Purchase |
Standard Shipping |
2-Day Shipping |
Next-Day Shipping * |
| Up to $19.99 |
$5.95 |
$17.95 |
$24.95 |
| $20 - $39.99 |
$6.95 |
$19.95 |
$29.95 |
| $40 - $49.99 |
$7.95 |
$21.95 |
$32.95 |
| $50 - $69.99 |
$8.95 |
$23.95 |
$37.95 |
| $70 - $99.99 |
$9.95 |
$24.95 |
$39.95 |
| $100 - $199.99 |
10% of total retail purchase |
25% of total retail purchase |
35% of total retail purchase |
| $200 and Up |
$20.00 |
20% of total retail purchase |
30% of total retail purchase |
* Saturday delivery - only available for Next Day option - for additional
$30.00 charge.
Shipping and Handling Charges - AE /APO, Alaska, Hawaii, Guam and Puerto
Rico
| Total Retail Purchase |
U.S. Parcel Post |
| Up to $19.99 |
$8.95 |
| $20 - $39.99 |
$9.95 |
| $40 - $49.99 |
$10.95 |
| $50 - $59.99 |
$11.95 |
| $60 - $69.99 |
$12.95 |
| $70 - $99.99 |
$13.95 |
| $100 and Up |
15% of total retail purchase |
Note: 2-Day, Next-Day, and Saturday delivery options are not available
outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.
Shipping and Handling Charges - Outside the Contiguous U.S. except
AE /APO, Alaska, Hawaii, Guam and Puerto Rico
| Total Retail Purchase |
U.S. Parcel Post |
| Up to $19.99 |
$24.95 |
| $20 - $39.99 |
$29.95 |
| $40 - $49.99 |
$32.95 |
| $50 - $59.99 |
$34.95 |
| $60 - $69.99 |
$36.95 |
| $70 - $99.99 |
$39.95 |
| $100 and Up |
40% of total retail purchase |
Note: 2-Day, Next-Day, and Saturday delivery options are not available
outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.
If you have any questions about shipping/delivery, please contact us
at: CustomerService@comfortandgrace.com.
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