Customer Service

We're here to help you, and we've tried to include the most-commonly-requested information in this section. If you do not find the information you need, please do not hesitate to contact us directly.

E-mail us: Fill out our online form and we will do our best to respond to your inquiry within 24 business hours. Our normal business hours are 9:00 am to 5:00 pm Eastern Time, Monday through Friday, excluding holidays.

If you would like to be included in our mailings, for product specials and new product announcements, click here.

Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see our return policy for complete details.

Customer Service Menu

• How to Order
• Viewing & Buying Products
• Shipping & Delivery Information
• General Returns Policy

How To Order

We offer an easy way to place an order at ComfortAndGrace!

1) Securely on our web site using industry standard 128-bit encryption to keep your information confidential

We are pleased to offer you thousands of the finest Christmas books, cards and gifts and we are continually adding new products to our online store. We have placed the items in various product categories for your convenience. Because many of the items are typically associated with more than one category, we've listed some shopping tips below to help you find what you're looking for, or just for general browsing.

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Click on any product image, title, or 'Read More' button, to display detailed information about the product. Most of the products contain larger images that will be displayed alongside the detailed information. If you need more information about a particular product, please ask us, and we'll be glad to help. You may contact us via our online form, and we'll get back to you with your information.

• To order an item, simply click on the "add to cart" button.
• You may view the items in your cart at any time, by clicking on the "cart" or "view shopping cart" buttons at the top and bottom of each page on the menu bar throughout the web site.
• When you view your shopping cart, you will have the opportunity to change the quantity you desire or to remove a particular item from your cart. Remove an item by clicking on the red "X" button to the right of the item quantity.
• To begin processing your order for payment, simply click on the "checkout" button beneath your order summary.
• You will be prompted for entering your Returning Customer information, for faster order processing, or your New Customer information, for future quick-shopping reference.
• Once you have filled in your shipping and payment information, the Confirm and Submit page will be displayed. This is your final review before actually submitting your order to us. Please carefully review all information on this page to be sure it is correct.
• When you are ready to process the order for payment, click on the Confirm Order button at the bottom of the page to submit your completed order.
• A "Thank You for Your Order" page will be displayed, along with your order number. Please record this number for your reference. You may also print a copy of your order page, for your reference.
• You will receive a confirmation of your order, including the product(s) ordered, via email shortly after your order is submitted. The confirmation will be sent via the email address you provided in your customer information during the order process.

If you have any questions about your order, you may contact us at customerservice@ComfortAndGrace.com. Be sure to include your order number, name, address and phone number on your inquiry. We try our best to keep the web site as accurate as possible. However, at rare times due to technical problems beyond our control or oversights on our part the site may contain errors. We will not be held responsible for errors including, but not limited to pricing errors. We also reserve the right to change prices at any time. If you place an order and an error has occured we will notify you before billing or shipping your order.

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Our shipping methods and estimated delivery timeframes are listed below, followed by our shipping charges.

* Saturday delivery - only available for Next Day option - for additional $30.00 charge.

Note 1 - Express Orders must be received by ComfortAndGrace no later than 12:00 p.m. Eastern Daylight/Standard Time. All orders submitted after that time will be processed the next BUSINESS day.

Please note: Items ordered together may not necessarily be shipped together.

Shipping and Handling Charges - Destinations in the Continental U.S.

* Saturday delivery - only available for Next Day option - for additional $30.00 charge.

Shipping and Handling Charges - AE /APO, Alaska, Hawaii, Guam, Puerto Rico, Canada and Mexico

Note: 2-Day, Next-Day, and Saturday delivery options are not available outside the Continental U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

Shipping and Handling Charges - Outside the Continental U.S. except AE /APO, Alaska, Hawaii, Guam, Puerto Rico, Canada and Mexico

Note: 2-Day, Next-Day, and Saturday delivery options are not available outside the Continental U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

If you have any questions about shipping/delivery, please contact us at: CustomerService@ComfortAndGrace.com.

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General Returns Policy

Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see below for complete details.

Instructions For All Returns

If you decide to return an item that you ordered, you are required to notify us within 30 days of purchase. Please fill out the following form to begin the returns process. Do not send anything back to us until we contact you to process your return; you may be forfeitting the return shipping fees. If you are asked to ship the product back to us, we reserve the right to determine the return shipping method. It takes up to 10 days to process returns once they arrive at our facility. Please refer to the notes below for special instructions pertaining to your reason for return.

Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims.

Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please fill out the form below and we will contact you to confirm or deny your return request.

Exchanges: If you would like to exchange an item for a different one, please follow these simple steps.

1. Return the item you do not want by filling out the form below.
2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
3. Once we receive the returned product we will begin processing your refund.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Write the following address on the package:
   

   Fulfillment Center
   615 East Westinghouse Blvd.
   Charlotte, NC 28273

3. Take the package to a post office or shipping center. If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.

Returns Form - Begin the Return Process by Completing This Form:

*Indicates required field

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