Customer Service

We're here to help you, and we've tried to include the most-commonly-requested information in this section. If you do not find the information you need, please do not hesitate to contact us directly.

E-mail us: Fill out our online form and we will do our best to respond to your inquiry within 24 business hours. Our normal business hours are 9:00 am to 5:00 pm Eastern Time, Monday through Friday, excluding holidays.

If you would like to be included in our mailings, for product specials and new product announcements, click here.

Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see our return policy for complete details.

Customer Service Menu

• Order Status
• How to Order
• Shipping & Delivery Information
• General Returns Policy

How To Order

We offer an easy way to place an order at comfortandgrace!

1) Securely on our web site using industry standard 128-bit encryption to keep your information confidential

We are pleased to offer you thousands of the finest Christian books and gifts and we are continually adding new products to our online store. We have placed the items in various product categories for your convenience. Because many of the items are typically associated with more than one category, we've listed some shopping tips below to help you find what you're looking for, or just for general browsing.

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Our shipping methods and estimated delivery timeframes are listed below, followed by our shipping charges.

* Saturday delivery - only available for Next Day option - for additional $30.00 charge.

Note 1 - Express Orders must be received by comfortandgrace no later than 12:00 p.m. Eastern Daylight/Standard Time. All orders submitted after that time will be processed the next BUSINESS day.

Please note: Items ordered together may not necessarily be shipped together.

Shipping and Handling Charges - Destinations in the Contiguous U.S.

* Saturday delivery - only available for Next Day option - for additional $30.00 charge.

Shipping and Handling Charges - AE /APO, Alaska, Hawaii, Guam and Puerto Rico

Note: 2-Day, Next-Day, and Saturday delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

Shipping and Handling Charges - Outside the Contiguous U.S. except AE /APO, Alaska, Hawaii, Guam and Puerto Rico

Note: 2-Day, Next-Day, and Saturday delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

If you have any questions about shipping/delivery, please contact us at: CustomerService@comfortandgrace.com.

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General Returns Policy

Satisfaction Guaranteed: We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Please see below for complete details.

Instructions For All Returns

If you decide to return an item that you ordered, you are required to notify us within 30 days of purchase. Please fill out the following form to begin the returns process. Do not send anything back to us until we contact you to process your return; you may be forfeitting the return shipping fees. If you are asked to ship the product back to us, we reserve the right to determine the return shipping method. It takes up to 10 days to process returns once they arrive at our facility. Please refer to the notes below for special instructions pertaining to your reason for return.

Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims.

Orders Returned After 30 Days: Orders that were delivered more than 30 days ago may not be eligible for return. Please fill out the form below and we will contact you to confirm or deny your return request.

Exchanges: If you would like to exchange an item for a different one, please follow these simple steps.

1. Return the item you do not want by filling out the form below.
2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
3. Once we receive the returned product we will begin processing your refund.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
2. Write the following address on the package:
   

   Fulfillment Center
   615 East Westinghouse Blvd.
   Charlotte, NC 28273

3. Take the package to a post office or shipping center. If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.

Returns Form - Begin the Return Process by Completing This Form:

*Indicates required field

*Full Name:
*Email Address:
*Daytime Phone Number:	ext.
*Order number:
*Please indicate the type of return you have:	-- Select -- Do Not Like or Want Exchange Mistake on Order Defective or Damaged Return After 30 Days
Please describe your return and suggested resolution:
*For Verification, Enter Text Shown in Picture:

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